HOW DO I BOOK?

Please complete our booking form with your event details, including date, location, theme and any inspiration images.

We aim to respond within 12-24 hours. During peak periods (Thursday - Sunday), response times may be slightly longer.

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HOW AND WHEN DO I PAY?

A 30% booking fee is required to secure your date. The remaining balance is due 7 days prior to your event. For more information please check out our terms and conditions.

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DO YOU HAVE A MINIMUM SPEND?

• Grab & Go Garlands: no minimum spend​.

• Installed balloon styling and packages: Prices begin from $350.

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HOW LONG DOES INSTALLATION TAKE? 

Most installations take 1-2 hours, depending on the size and complexity of your booking. We also liaise directly with venues regarding access times where required.

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DO YOU PICK UP ON THE SAME DAY?

Our standard collection window is up to 11:00pm on the day of your event. 

For events finishing later, collection will take place the following morning (for another pre-arranged time).

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WILL MY BALLOONS LOOK EXACTLY LIKE THE MOCK-UP?

Our online Mock-Up Builder is designed to help you explore different layouts, colours and styling ideas. Because colours are viewed on a screen, they may appear slightly different to real balloons.

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Once your booking is confirmed, we create our own styling mock-up using actual balloon colours and materials to ensure the final design is as close as possible to your vision. Minor variations may occur due to balloon brands, lighting and availability, but we always aim to achieve the overall look and feel you've approved.

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DO YOU PROVIDE A DESIGN BEFORE MY EVENT?

Yes! Every booking includes a complimentary digital mock-up so you can visualise your setup before your even day. We will work with you to refine the design until you're happy before we begin preparing your balloons.

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CAN I KEEP THE BALLOONS?

Balloons are yours to keep after the event. 

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DO YOU STYLE AROUND BACKDROPS I ALREADY HAVE?

Yes! If you've hired a backdrop from another supplier or your venue already has one, we can create a custom organic balloon installation to suit your event.

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HOW DO CANCELLATIONS WORK?

Booking fees are non-refundable. A credit note may be issued and is valid for 12 months. Full terms and conditions are available on request.

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WHAT PAYMENT OPTIONS DO YOU OFFER?

Direct bank transfer, Paypal and Square (conditions apply).

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DO YOU HAVE INSURANCE?

Yes. We hold Public Liability Insurance and can provide a certificate of currency upon request.

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DO YOU HIRE SMOOTH MDF BACKDROPS?

We specialise in our Mesh Arch and Shimmer Wall collections. If you're after MDF backdrops, we will work with a trusted supplier to complete your event styling.

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